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// LEGAL

Refund Policy

Version: 1.0 · Effective: 2026-10-25 Seller: YIA STRIKE, https://yia.network, support@yia.network.

1. Your 14-day right of withdrawal (EU/EEA/UK consumers)

As a consumer you normally have 14 days to withdraw from an online purchase without giving a reason.

Our products are digital content and services delivered immediately to your game identity. At checkout we ask you to tick a box confirming that:

  1. you request immediate delivery, and
  2. you acknowledge that you lose your right of withdrawal once delivery has started.

We send you a confirmation of this by email after payment. Once delivery has started you can no longer withdraw. Timed and season passes start at the moment of payment. If you did not give this consent, or we did not confirm it, your normal 14-day right applies.

To withdraw where the right applies, email support@yia.network with your order number (or use the model withdrawal form in the appendix). We refund within 14 days to the original payment method.

2. What we refund anyway

Even after the waiver, we give a full refund (or re-delivery, if you prefer) when:

Situation Time limit to ask
The item was not delivered: one-off items (honor, skins, tokens) still show "pending" in your account after you joined the server, and we cannot fix it within 72 hours 30 days from purchase
The item is unused: the recipient has not joined the server since payment and one-off items are still pending 14 days from purchase
You were charged twice or charged for an order that failed 60 days
A chat tag is rejected by staff automatic
We cancel your order (mis-pricing, suspected fraud, banned recipient) automatic
The item does not work as described and we cannot fix it 30 days from noticing

Refunds go back to the original payment method, normally within 5-10 business days after approval. Refunded items are removed; refunded honor is deducted (your balance may go below zero).

We do not refund for: changing your mind after delivery started, balance changes that keep the described benefit, honor already spent, a ban for breaking the rules, the normal end of a timed pass or season, or the lower late-season price of the same item.

3. Partial refunds

We do not refund part of a pass for unused days, except in sections 6 and 7 below or where the law requires it.

4. Chargebacks and payment disputes

Please contact us before disputing a payment with your bank. If you open a chargeback or dispute:

  • every item of that order is suspended while the dispute is open;
  • if the dispute is lost by us, the items are revoked, delivered honor is deducted, and your store access stays blocked until we clear it;
  • if the dispute is won by us, the items are reactivated and timed items are extended by the suspended time;
  • abusive or fraudulent chargebacks can lead to a ban of the linked identities.

5. Purchases by minors

If a minor bought something without a parent's or guardian's permission, the parent or guardian can contact support@yia.network within 30 days with the order number. We review each case and refund where the purchase was not authorised; the items are revoked.

6. Seasons and season resets

  • A season lasts about 12 months. Its exact end date and time are shown on every season-bound product and at checkout.
  • Season-bound items (Season passes, skins, Supporter badge, clan Season items) end at the season reset. Honor balances (earned and bought) and progress reset too. This is the described lifetime of these items, not a defect, and is not refunded. Honor packs are not sold in the last 14 days of a season.
  • Timed passes (7/30/90 days) run their full length, even across a reset.
  • Items bought in the last 30 days of a season as "Next season" items last until the end of the next season.
  • If we end a season more than 30 days before its announced end date, buyers of season-bound items from that season may choose either a pro-rata refund of the unused time or the same item for the next season.

7. Server downtime and closure

  • If the server is unavailable for more than 72 consecutive hours because of us, we extend active timed and season-bound items by the downtime.
  • If we close the Service permanently, we announce it at least 30 days in advance, stop sales immediately, and refund the unused part of active timed and season-bound items, pro rata. Honor has no cash value and is not refunded unless the law requires it.

8. How to ask

Email support@yia.network from the address on your account with: order number (YIA-...), the game identity, and what went wrong. We reply within 3 business days.

Appendix: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract and the right still applies.)

To: YIA, https://yia.network, support@yia.network I hereby give notice that I withdraw from my contract for the following digital content/service: , order number YIA-, ordered on __________. Name of consumer: [...] · Address of consumer: [...] · Date: [...] · Signature (only on paper): [...]

Questions: support@yia.network